Your satisfaction is our priority. At Everti.com.au, we strive to ensure that every purchase meets your expectations. If for any reason you are not completely happy with your order, please review the following guidelines to understand your rights and our processes for returns, exchanges, and refunds.
1. Australian Consumer Law
Our Return Policy is designed to comply with the Australian Consumer Law (ACL). Under the ACL, you are entitled to a replacement, repair, or refund for any goods that are faulty, significantly different from their description, do not perform as intended, or fail to meet other guarantees provided by law. The remedies available under the ACL apply in addition to any other rights or remedies you may have under our Return Policy.
2. Change of Mind Returns
Eligibility:
- You may return most items purchased from Everti.com.au within 30 days of receipt if you simply change your mind.
- Products must be unused, in their original packaging, and in a resalable condition. All tags, accessories, and documentation must be included.
Exclusions:
- Certain products such as perishable goods, intimate apparel, custom or personalized items, and clearance/last-chance sale products may be ineligible for change-of-mind returns.
- Gift cards and downloadable products are non-refundable.
Refund Type:
- For change-of-mind returns that meet the above criteria, we will offer a refund to your original payment method, excluding shipping costs (unless otherwise required by law).
3. Faulty, Damaged, or Incorrect Items
Eligibility:
- If your item arrives faulty, damaged in transit, or significantly different from the advertised product, please contact us within 7 days of receiving your order.
Remedies Available:
- Under the ACL, you may be entitled to a refund, repair, or replacement if the product fails to meet a consumer guarantee.
- In the case of incorrect or faulty items, we will cover the return shipping costs and work to resolve the issue as quickly as possible.
4. How to Initiate a Return
- Contact Customer Support: Email our support team at [admin@everti.com.au] with your order number, a detailed description of the issue, and any relevant photos if the product is damaged or faulty.
- Receive Approval: Our team will review your request and, if approved, provide return instructions.
- Ship the Item Back: Pack the item securely, including all accessories, documentation, and the original packaging. Use a trackable shipping method and retain the receipt for your records.
- Confirmation and Processing: Once we receive and inspect the returned item, we will notify you of the outcome via email. Approved refunds, repairs, or replacements will be processed promptly.
5. Refund Processing Times
- Refunds typically appear in your account within 7-10 business days after we confirm that a refund is due.
- The exact time frame may vary depending on your payment provider.
6. Exchanges
- If you would like to exchange an item for a different size, color, or model, please follow the same return process and specify your desired replacement. If the requested item is out of stock, we will offer you a full refund or an alternative product of equal value.
7. Shipping Costs
- For change-of-mind returns, you will be responsible for covering any return shipping fees unless otherwise stated.
- For faulty, damaged, or incorrect items, Everti.com.au will cover all reasonable shipping costs.
8. Limitations and Conditions
- Everti.com.au reserves the right to refuse returns that do not meet the conditions stated in this policy.
- We may request proof of purchase, such as an order confirmation or receipt, to process any returns, refunds, or exchanges.
9. Contact Us
If you have any questions or need further clarification regarding our Return Policy, please reach out to us at:
Email: admin@everti.com.au
Address: 3/34 Redland Drive, Vermont VIC 3133
Business Hours: Monday – Friday, 9:00 AM – 3:00 PM (AEST)
